Terms of Use and Customer Rights for
MTAFAY
1. Introduction
Welcome to MTAFAY, an online store specializing in bodybuilding supplements. By accessing or using our website (www.mtafay.co.uk), you agree to be bound by these Terms of Use and Customer Rights ("Terms"). If you do not agree with these Terms, please do not use our website. These Terms are governed by and construed in accordance with the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
2. Use of the Website
2.1 Eligibility
You must be at least 18 years old to use our website or purchase our products. We do not knowingly collect information from or sell products to individuals under 18. If you are purchasing on behalf of a minor, you must have parental or guardian consent.
2.2 Account Security
To place an order, you may need to create an account. You are responsible for maintaining the confidentiality of your login credentials (username and password). If you suspect unauthorized access to your account, you must notify us immediately at support@mtafay.co.uk. We reserve the right to suspend or terminate your account if we suspect any breach of these Terms or unauthorized use.
2.3 Intellectual Property
All content on our website, including text, images, logos, and trademarks, is owned by or licensed to MTAFAY Ltd. You may not reproduce, distribute, or modify any content without our prior written consent. Unauthorized use may violate intellectual property laws.
3. Product Information and Purchases
3.1 Product Compliance
All products sold by MTAFAY comply with the Food Supplements (England) Regulations 2003 and general food law as regulated by the Food Standards Agency (FSA). Our supplements are labeled as "food supplements" and include required information such as:
- The business name and address of MTAFAY Ltd or our importer.
- A statement that the product is a food supplement and not a substitute for a varied diet.
- Storage instructions, including keeping products out of reach of young children.
We recommend consulting a healthcare professional before using any supplements, especially if you have pre-existing medical conditions. MTAFAY is not liable for any adverse effects from product use, as we are not the manufacturer.
3.2 Pricing and Availability
All prices are listed in GBP (British Pounds) and include VAT where applicable. We strive to ensure pricing and availability information is accurate but reserve the right to correct errors or cancel orders due to inaccuracies, stock unavailability, or payment issues. You will be notified if an order is canceled.
3.3 Order Acceptance
A contract is formed between you and MTAFAY when we dispatch your order. We may refuse an order due to stock unavailability, payment issues, or suspected fraud. You will be informed if your order is not accepted.
4. Customer Rights under UK Law
As a consumer in the UK, you have certain legal rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. These rights are outlined below:
4.1 Right to Cancel (Distance Selling)
You have the right to cancel your order within 14 days of receiving the goods without giving a reason, as per the Consumer Contracts Regulations 2013. To exercise this right:
- Notify us within 14 days of receipt via email at support@mtafay.co.uk.
- Return the goods in their original, unopened packaging within 14 days of notifying us.
- You are responsible for return shipping costs unless the goods are faulty or incorrectly supplied.
- We will refund the purchase price and standard delivery costs (if applicable) within 14 days of receiving the returned goods.
This right does not apply to perishable goods or items unsealed for health and safety reasons (e.g., opened food supplements).
4.2 Faulty or Non-Conforming Goods
If goods are faulty, not as described, or unfit for purpose, you are entitled to a refund, replacement, or repair under the Consumer Rights Act 2015. Contact us within 30 days of receipt to arrange a return. We will cover return shipping costs for faulty goods.
4.3 Warranty
All products come with a one-year warranty for manufacturing defects, unless otherwise stated. This warranty does not cover products modified or damaged by the customer.
5. Delivery
We offer free standard delivery (2-4 working days) on orders over £49 within the UK. For orders under £49, a £4.99 delivery fee applies. Delivery times are estimates and may vary. We are not responsible for delays caused by couriers or customs for international orders. You are responsible for any import duties or taxes for non-UK deliveries.
To track your order, visit
Track My Order
. If your parcel is not delivered within the estimated time, contact us at
info@mtafay.co.uk
within 28 days of dispatch to arrange a replacement or refund.
6. Privacy and Data Protection
We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The data controller is MTAFAY Ltd. We collect the following information:
- Contact details (name, address, email, phone number).
- Payment information (e.g., credit/debit card details).
- Account login credentials.
- Browsing and usage data (e.g., IP address, browser type).
6.1 Your Rights
You have the right to:
- Access, correct, or delete your personal data.
- Restrict or object to our processing of your data.
- Withdraw consent for marketing communications.
Contact us at
info@mtafay.co.uk
to exercise these rights. We will respond within one month, as required by law.
6.2 Data Retention
We retain your data for 10 years to comply with legal obligations, such as maintaining financial records and fulfilling product guarantees.
7. Health and Safety Warnings
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Consult a Professional: Always consult a healthcare professional before using supplements, especially if you have medical conditions or are pregnant.
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Illegal Substances: We do not sell unauthorized substances like Selective Androgen Receptor Modulators (SARMs) or 2,4-dinitrophenol (DNP), which are illegal for human consumption in the UK.
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Protein Intake: The Department of Health advises not exceeding twice the recommended daily protein intake (55.5g for men, 45g for women) to avoid health risks like osteoporosis or kidney issues.
8. Returns and Refunds
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Non-Faulty Returns: Goods must be returned in original, unopened packaging within 14 days of notifying us of cancellation. Refunds will be processed within 14 days of receipt.
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Faulty Goods: Contact us within 30 days of receipt for a refund or replacement. We will provide a prepaid return label.
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Sale Items: Sale items with approaching best-before dates are not eligible for refunds after 7 days.
9. Liability
Our website is provided "as is" without warranties, express or implied, regarding functionality or security. We are not liable for:
- Any loss or damage caused by reliance on information provided on our website.
- Health issues arising from supplement use, as we are not the manufacturer.
- Losses due to unauthorized access to your account if you fail to secure your login credentials.
10. Amendments
We may update these Terms at any time. Continued use of the website constitutes acceptance of the updated Terms. Check this page regularly for changes.
11. Contact Us
For questions, complaints, or to exercise your rights, contact us at:
12. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.